FAQ

How can I make a reservation?

Once you have identified the vacation rental of your dreams, you can fill in the rental request form. Mandatory fields include: your email address, first and last name, travel dates and number of visitors. Within 48 hours, a Villaveo representative will contact you to assist you with your request.

For additional assistance, contact our Sales Department by email to reservation@villaveo.com.

How do I sign the rental agreement?

The agreement is signed online, via the platform of our partner Signsquid. Our Reservations Department will send you a link plus a unique secure access code. You can then consult and sign the agreement. For additional assistance, contact our Sales Department by email to reservation@villaveo.com.

Can I visit the rental before making the reservation?

Due to the high occupancy rates of our rentals, we are unable to carry out visits. However, a fully-detailed description and photos are available for every rental enabling you to immerse yourself as realistically as possible in your chosen location. For further details on the location and facilities, contact our Sales Department by email to reservation@villaveo.com.

May I bring my pet?

Our animal friends are not allowed in Villaveo's vacation rentals.

What are the payment terms?

A 30% deposit is required upon reservation. The remaining amount must be fully paid one month prior to arrival. For reservations made 30 days or less before arrival, the full rental amount is due.

Can I pay in the currency of my choice?

We only accept payment in euros. Rates are inclusive of tax.

How can I obtain an invoice for my stay?

To obtain an invoice, send an email to our Sales Department at reservation@villaveo.com indicating your name and reservation number. An invoice will be sent to you by email.

How can I pay for my reservation?

All payments are securely accepted via our website. In this way, you can benefit from the protection provided to you by your credit card provider in the case of unforeseen events. Once the payment is received, written notification will be sent confirming the payment has been processed successfully.

What payment methods are accepted?

CB, Mastercard and Visa are accepted. We do not accept American Express.

I have signed the rental agreement, can I cancel without paying cancellation fees?

Your signature on the agreement is binding. Where Article L121-20 of the French Consumer Code provides for a seven-day right of withdrawal period without incurring penalty or giving a reason, this law does not apply to distance contracts for the provision of accommodation, transport, catering or leisure services. Thus, once the rental agreement has been signed, cancellation fees will be applied.

What is the cancellation policy?

More than 31 days prior to arrival: 30% of the total reservation (the deposit is forfeited).
Between 31 to 21 days prior to arrival: 50% of the total reservation will be invoiced.
Between 20 to 15 days prior to arrival: 75% of the total reservation will be invoiced.
Less than 15 days prior to arrival: 100% of the total reservation will be invoiced.

How do I cancel a reservation?

Regardless of the reason for the cancellation, the renter must notify the owner or his/her representative by email at reservation@villaveo.com as well as by registered letter with acknowledgement of receipt to: Exclusive Villas – Allée Hermann Littée – Quartier Bac – 97224 Ducos. Following receipt of such notice, the applicable cancellation terms will be applied. In the event the renter fails to notify the owner or his/her representative, the total amount of the rental will be invoiced.

If I decide to shorten my stay once I am in the villa, will I be reimbursed for the unused portion?

If you decide to leave before the contractual departure date, the unused portion of the contract will not be reimbursed.

How can I modify a confirmed reservation?

Send an email to the Sales Department at reservation@villaveo.com. A representative will check to see if the rental is available for the new dates. In the event the dates change completely, a new rental agreement will be drawn up; in the case of additional nights, a contract amendment will be sent.

How do I contact the owner or the property manager of my rental?

One month prior to your arrival when the outstanding reservation amount is received, we will send you a link enabling you to access the home page for your rental. You will find check-in information as well as helpful tips and useful information about the destination. The name and telephone number of the owner or property manager can be found on the home page.

How do I check-in?

The owner or his/her representative will welcome you and carry out the check-in inventory of the rental property (including instructions, keys, security deposit, etc.)

Who is the contact person during my stay?

During your stay, for any questions or problems concerning the rental, you should contact the owner or his/her representative.

Do I need to provide a security deposit during check-in?

A security deposit will be required at the time of the check-in inventory. The amount of the security deposit is stipulated in the rental agreement. The security deposit may be paid by cash or check. The security deposit will be held by the owner or his/her representative for the duration of the rental period to cover possible damages to the villa and property therein. If no damage has been notice, the security deposit will be fully refunded at the end of the rental period at check-out. In the event damages are incurred, the security deposit will be refunded within a maximum of 10 days following the check-out inventory after deductions are made for restoring the villa to its original condition in accordance with the legislation in force.

When can I check-in?

Check-in time is 5 p.m. In the event your plane lands after 5 p.m., the owner or his/her representative will wait for you at the rental property until you arrive.

When do I have to check-out?

Check-out time is 11 a.m. on the day of departure.

If my plane takes off at the end of the day, can I stay in the rental?

As per the rental agreement, the rental property must be vacated before 11 a.m. on the day of departure. However, the owner may, upon request, authorize a later departure time when the property is not re-rented on the same day. This arrangement should be confirmed during your stay with the owner or his/her representative. In the case where a late departure time is an absolute necessity, you will need to reserve an additional night stay.

In the event of unapproved late check-out exceeding 45 minutes of the published time, the owner or his/her representative reserves the right to retain the security deposit to cover the additional cost of preparing the villa for the next arrivals.

Can I organize a party in my rented villa?

The organization of parties, weddings or other receptions without the prior consent of the owner and prior payment of the associated costs (special event liability insurance, security, catering, cleaning, etc.) is strictly prohibited. In any event, the renter agrees, for the duration of his/her stay, to not organize special events for a number of persons exceeding the maximum capacity of the villa.

May I smoke in the rental?

Smoking is not permitted within the villa. The owner reserves the right to withhold the security deposit if damages associated with this practice are observed (odor, marks on the wall...) at the end of the rental period.

Is household linen supplied with the rental?

In order to know if the household linen is provided during your stay, have a look on the listing you would like to book. If the household linen is listed on the equipments section, it means it is povided. If the household linen is listed on the extra services section, it means it is not provided. You can either bring your own household linen or rent with an additionnal fee.

Can I leave feedback about my stay?

After your stay, you will automatically receive an email enabling you to leave feedback about your rental property.

How can I rent a car?

Choose the reliability of a well-known name and reserve your car rental online at the lowest possible price. Our partner Europcar proposes a range of models (including those with automatic transmissions) and options. You can benefit from preferential rates.

In the rental agreement, it states that I must provide proof of liability insurance. What does that mean?

For the duration of the rental period, the renter must be able to provide proof of liability insurance. This insurance covers you in the event of possible damage to the rental property incurred during your stay. It is often included in your multi-risk home insurance policy. If you require information on this subject, please contact your insurance provider.

I don't have liability insurance. How can I insure my stay?

Ensure your peace of mind and protect your vacation rental against unforeseen events and cancellation by taking out an insurance policy from our provider.

For rentals amounting to more than €14,000, click here.

I am interested in other services during my stay, how can I find the best service provider?

To consult the list of our service providers (beautician, physical trainer, caterer, etc.), see the Our Partners section of our blog.

I am travelling with a child under the age of two, how can I rent the appropriate equipment?

While some of the rentals are equipped with baby equipment, we recommend that you check with our Reservations Department to see if the property you rented has the necessary equipment. If not, you can always rent the necessary equipment. Visit the site of our partner Little Teo to see what is available.